Top Three FAQ

Top 3 PhoneSoap FAQ

You asked and today we are answering!

We get questions sent to us every day about our UV-C sanitizers. Out of all the questions, there are three repeating Qs that always come up. Today we are going to tackle those three questions once and for all. 

1) Will my phone fit? Will my phone fit with the case on?

Yes! Your phone and your case—as big as the Samsung Galaxy to the iPhone 8+ with an Otterbox—will fit in the latest model of PhoneSoap. If you are still hesitant, each product page will have the inner dimensions of the product so you can compare measurements. 

2) My phone has an odd smell after it’s been sanitized. Is that normal?

Yes, it's normal. In fact, be happy there's a faint electric smell on your phone. That means the UV-C lights are working. And don’t worry, the smell will fade after a couple of minutes. Rest assured that your phone is NOT melting or burning. That’s just the smell of science doing its thing.

3) The top bulb needs to be replaced. Where do I buy new bulbs? 

Each bulb has a lifespan of approximately 4,000 hours. Should the bulb burn out prematurely, the PhoneSoap warranty has you covered. Just send us your unit and we’ll replace it with a fresh, shiny-new bulb.

Customer Service

Have another question that isn't answered here? Check out our in-depth FAQ or contact our customer service department at (866) 432-0525 or cs@phonesoap.com. 

Comments (13)

Mi Posted on

Hi, how does one know if a light burns out ? Thanks:)

Marguerite Orphanides Posted on

I recently purchased the phone soap. When I use it however, it makes no sound. Is this normal or am I doing something wrong?
Thanks

Lynn Posted on

Just got my new PhoneSoap. LOVE IT! Question: My son’s Iphone has a cracked screen, but it works fine. Is it ok to put his phone in the PhoneSoap device with a cracked screen?

Ruth Wright Posted on
Will the phone soap 3 fit Galaxy 10+ and iphone 12? I need 3 in silver or black. Are both these colors backordered and if so when will they be available? Thanks RW
Kelli Posted on

Hi Amanda!

The bulbs are easily replaceable! Contact our customer service team at cs@phonesoap.com or 866-432-0525 for help with that.

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